Product support, anywhere, anytime
We’re committed to offering the highest level of support to our customers, which is why we have launched our Customer Care Portal, so you can receive support on our products and solutions, wherever you are in the world.
- Raise product support requests anytime (24/7)
- Access our comprehensive knowledge base
- Track and manage your support requests
Frequently asked questions
How does aiSIRIS™ work?
1. QA/QC Acquire the spectra from a hand-held spectrometer (TerraSpec, Halo, oreXpress etc), import and QA/QC to ensure their quality for processing in real-time.
2. Upload Upload the data to our cloud-based aiSIRIS™ AI system to analyse the spectra - no technical skills required.
3. Download Download the results straight to the aiSIRIS™ Desktop app for review, to collaborate with team members, and export results into your existing workflow.
4. View Results and spectra are saved in the cloud for easy sharing between company geoscientists globally.